Shipping & Refund
What are your shipping costs & delivery lead time?
All orders placed before 10am, Monday-Friday ship out the same day. Orders placed after 10am, ship out the next business day. Once your order has been processed and shipped, you will be emailed your order tracking number. If you are located in the US, please allow 1-2 days for processing, unless items are on back order from our manufacturer in which case you have the option to ask for a full refund otherwise please allow for 10-20 business days for delivery.
Please note: If you ordered more then 1 item, you may receive them separately if we have an inventory shortage, however will send you a courtesy notification if this is the case.
International customers (outside the U.S.A.) must check with local laws for importation and pay applicable sales tax, duty, and Customs charges. We will not be held responsible if your order is stuck at customs.
(PS: We are committed to customer service and do make an effort to respond within 24-48 hours however with the holiday season, Black Friday, Cyber Monday, and Christmas responses may be delayed.)
|Most of USA||Starts at||Time|
|Priority||$3.34 - $58.88 by weight||1-3 Business Days*|
|Alaska & Hawaii||Starts at||Time|
|Priority||$3.67 - $158.77 by weight||1-3 Business Days*|
|First Class||Not Available**||6-12 Days*|
|Priority||Not Available**||2-3 Days*|
*DUE TO COVID-19 SHIPMENTS MAY EXPERIENCE DELAYS (CHECK USPS FOR LATEST NEWS).
** INTERNATIONAL SHIPMENTS CURRENTLY NOT AVAILABLE.
What is your return policy?
Here at Healthy Dayleez Nutrition, we believe in the quality of our products, which is why we offer a 60-day Money Back Guarantee. We want you to be completely satisfied with your products and your experience with our company. To ensure your satisfaction, we have made it easy to return product for a refund, exchange product or receive an “In House Credit”.
Contact our customer support center 24 hours a day at support [at] healthydayleez.com, or call us at 1-855-960-3295, Mon–Sat 9am – 5pm PT for the Return Address.
After contacting customer service, a pre-addressed label will be sent to your email address on file. Please check your spam and junk folders. The label will contain the return address to ensure proper handling. Simply tape it to the top of your return package. Important: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays.
Return the empty and unused portion of your product, along with the original invoice (place it inside the box) to ensure proper handling.
All packages returned, refused, or undelivered will be refunded the cost of the product minus shipping fees incurred by refusal of the package.
Returns must be received in our offices within 60 days from billing date.
Used/Empty product containers may only be returned if adequate time has elapsed to consume the product as directed on the label. For example, we will not accept a six-month supply of empty product containers after only one or two months.
All refunds will be processed to the original form of payment within 3 days of receiving the package. Please allow up to 5 days for your financial institutions to process the refund and 7 days for delivery of checks.
In House Credit Procedure
An In House Credit is a credit held on your account to be applied towards a future purchase of your choice.
In House Credits cannot be redeemed on our online store. Please call customer service to apply your In House Credits to your new order.
In House Credits can be applied towards newly launched products.
In House Credits do not cover shipping costs or state sales tax owed.
In House Credits must be redeemed within 1 year of date of issue.
All In House Credits are final which includes returning the product for a financial refund and orders that are redeemed using an In House Credit.